This role has a high expectation for turning data into actionable insights to drive business decisions and is responsible for strategy, measurement, analysis, reporting, and execution of initiatives and action items to achieve Centra’s Member Experience objectives. This position is responsible for developing strategies and action plans that drive a continuously improving Member Experience aligned with Centra’s Vision and Mission. If these are the things that matter to you then please read on, we look forward to hearing from you.Ĭentra Credit Union has an exciting opportunity for a Director Member Experience role located in Columbus, Indiana. Credit Unions are Not for Profit, Not for Charity, But for Service. Centra Team Members enjoy excellent benefits, an atmosphere that fosters family and work-life integration, a heritage of strong values, a high level of Team Member engagement in the achievement of results, and the opportunity for growth with the Centra Family. Centra serves Membership throughout central and southern Indiana as well as other areas like Jamestown, NY, and Whitakers, NC. Centra is ranked among the top five largest credit unions in Indiana and among the most financially sound institutions in the United States. Centra was established in 1940 and is headquartered in Columbus, Indiana. A career at Centra Credit Union is more than a job it is an opportunity to make a meaningful impact in our Members’ financial lives and our communities. At Centra, we value the opportunity to provide stability and security to our Members.Thank you for your interest in a career with Centra. That means we have maintained a high level of safety and soundness through a variety of economic cycles. With a little research, I found Centra has earned this rating consecutively since 1995. Afterwards, I got a little curious and wanted to know exactly how long we’d been receiving 5-star ratings. In my last letter, I shared that we’d once again received a five-star rating from Bauer Financial. In order to create value in all these ways, Centra must act responsibly and remain a financially strong credit union. Members with a direct deposit to their checking or savings account are automatically signed up, so they can access their money faster. At the end of May, we made some adjustments to give Members their direct deposit one day early, if the payment information is available from their employer. As technology continues to evolve, Centra is committed to supporting the development of our Team Members through leadership development, coaching, and training.Īnother way we serve our Members is by enhancing our products and services. With these convenient options, our Team Members have the opportunity to better serve our Members by going beyond simple transactions and engaging with them to help plan for their financial futures. Over the last few years, Members have turned to technology more than ever to conduct their banking. We also support our vision by investing in our Team Members, which in turn creates value for you and all our Members. These new locations support our vision of creating value for our Members, Team Members, and the Communities we serve. Our Corydon location also opened this month. Today I’m happy to share that we celebrated our grand opening in June, and I’d like to thank the mayor, town council, One Southern Indiana, and the entire Charlestown community for their support. In my last letter, I shared that our Charlestown location had opened at the end of April.
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